Application monitoring – The importance of prevention
Nowadays, when we are increasingly dependent on information technologies, there is a greater need for security and stability of infrastructure, networks and applications. COMING has included in its offer the much-needed Monitoring of the user’s IT infrastructure and applications, the goal of which is the prevention of incidents.
The COMING expert team takes care of the state of the cloud, network, data center and applications, in which case the user can focus on his duties carefree. The COMING team, which includes certified personnel for the network, system and applications, responds in a timely manner to all alarms and incidents that may occur and resolves them as soon as possible in accordance with the agreed SLA parameters. The service can include the establishment of monitoring and analysis of activities on ICT systems, such as: network devices, servers, databases, applications, endpoint systems, etc. Prevention was and will be, a better and more effective solution than the reaction itself.
COMING active support includes:
- Monitoring system and detection
- Ticketing system
- Proactive support and incident response in accordance with SLA
- Troubleshooting and resolution of incidents
- 24×7 incident support availability
- Real-time reporting
COMING has two operational and redundant monitoring locations in Belgrade and Niš, where employees monitor critical infrastructure components in real time and respond to warnings. By monitoring the performance of critical points, their loads and the response they give in operation, it is possible to detect problems with the general performance of the system. In addition, the service can be used for planning the development of infrastructure and the necessary budget funds.
The point of monitoring is not to set alarms and wait for the moment when something will go wrong, but to ask questions. Why does something happen in a certain period? How can it affect the system? How to prevent it? Many questions can arise, and many situations can be prevented by regular readings.
MaaS – monitoring as a service is the best solution for those customers who do not have specialized equipment for monitoring the infrastructure and the entire system. Only by monitoring readings through specialized tools in real time can threats lurking in every segment of IT infrastructure and applications be detected.
The service is intended for all interested companies, especially those that do not have enough capacity for continuous monitoring of parameters and readings.
The service enables the potential upgrade of the service to SOC mode when applications and services can be monitored for security aspects as well.
Optimize and reduce costs
Optimize and reduce costs with MaaS – prevent system and business interruptions, reduce maintenance costs. With your help, we will find the best solutions for you.
Reduce the pressure on your IT sector
With MaaS, reduce the pressure on your IT sector – you can relax because COMING engineers monitor and support all layers of your system. You can safely redirect your engineers to the strategic tasks that matter to you.